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Frequently Asked Questions



General:

Instructors:


General:

I cannot log into Blackboard.

Your username/password for Blackboard@FSU are identical to your e-mail account. This account is known as your "Frostburg credentials". If you do not know your username & password or believe you have forgotten your password contact the FSU Help Desk (301-687-7777).

I am having trouble viewing the entire page of Blackboard.

You may wish to adjust your screen resolution following our screen resolution help page

Blackboard doesn't load or work properly for me.

Your computer configuration may not meet the minimum requirements for using Blackboard, check your configuration using our Requirements and Recommendations Check.

How do I change my password?

Contact the FSU Help Desk (301-687-7777) or use FSU's password change page. NOTE: This will change your password for email, PeopleSoft/PAWS and the FSU network in addition to Blackboard.

Filename usage

Students should not include the '#' symbol (or any other special characters) in any filenames. These files are not able to be opened by the instructor. Please do not use this symbol (or any other special characters) in filenames.

The course that I'm enrolled in is not showing up.  How do I view it?

Check with the instructor of the course to verify you are enrolled and that they have made the course available to you. Additionally, check with the business office and make sure no flags exist on your account. 

Instructors:

I am teaching multiple sections of the same course.  How do I combine them?

You must use PAWS to combine or collapse any courses into a single, multiple enrollment, course. Please see this PDF for instructions.

How do I make my course available by to students?

By default all courses are not visible to students, once you've configured your course just how you want it you can make it available. Please follow these steps to make the course visible.

How long will my courses remain in Blackboard?

Courses will remain in the system for three semesters after a course has ended. So if a course was offered during Spring 2010 it would be removed from the Bb system at the beginning of Spring 2012. We suggest you Export your course material so you are able to Import that material into another course.

How do I change the role of a user (student/participant) in my course?

Instructors do not have the ability to add/remove users and/or change user roles within Blackboard. If you have a need for this type of request, please visit the FSU Help Desk portal and sumbit a ticket, http://www.frostburg.edu/computing/quickticket.cfm.

How do I retrieve my course material from a course that is no longer showing up in Blackboard (due to underenrollment or over three semesters old)?

Please visit the FSU Help Desk portal and sumbit a ticket, http://www.frostburg.edu/computing/quickticket.cfm.

How do I make course material available to a student after the semester is over?

Students can access their Blackboard courses for 6 weeks after the end of the semester (unless the course is manually set to 'unavailable' by the instructor). If a student needs access to material after that time, please visit the FSU Help Desk portal and sumbit a ticket, http://www.frostburg.edu/computing/quickticket.cfm.