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Patron Services

Venue Seating
LIVE! at StarScape and On the EDGE offer table seating in a club-style atmosphere, complete with food and bar available before, during and after the performance. Most other performances are reserved continental seating unless specified.

Special Accommodations
FSU is committed to making all of its programs, services and activities accessible to
persons with disabilities. Please advise the ticket agent PRIOR to purchasing tickets when special seating is required. The Lane University Center Box Office will direct your request
for special accommodations through the ADA Compliance Office: 301.687.4102
(VRO 1.800.735.2258). Frostburg State University is a smoke-free campus.

Ticket Mailing and Will Call
All tickets orders received within a week of the performance will be held at Will Call. Please arrive 30-45 minutes prior to the published start time to pick up Will Call tickets at the venue box office. If you prefer e-tickets, they can be printed at home.

Parking and Seating
To receive the most up-to-date information regarding parking and seating, please provide the Lane University Center Box Office with a current email address. Updates regarding parking conflicts and/or suggestions are emailed within four days of the performance date.

Lost or Misplaced Tickets
If you can’t find your tickets, call the Lane University Center Box Office at 301.687.3137 to have duplicate tickets waiting for you at Will Call or emailed to you. Please note that we scan tickets at the performance entrance, and once tickets are reprinted, previously issued tickets are no longer valid for admission.

Refunds
Refunds are given only in the case of an event cancellation or date change.  

Children
All persons, regardless of age, must have a ticket for admission. Our box office staff will be happy to answer any questions you may have regarding child-appropriate performances.

Late Arrivals
Patrons arriving after the start of the show will be admitted at an appropriate break or intermission; decisions are made at the discretion of the staff based on the nature of the performance and the artist’s requests.

Inclement Weather Policy
In case of inclement weather, please call the box office at 301.687.3137 or the University Information Desk at 301.687.4411 for updates on performances. If a performance is cancelled, every effort will be made to exchange tickets for an alternate or rescheduled performance, or refunds will be issued.