Technical Support

Frostburg State University has partnered with EverFi to provide online training to the members of our University community.

For technical support, please visit www.everfi.com/support.

You can also contact the EverFi 24/7 Technical Support Team at 1-844-348-1616.

Please note: Frostburg State University's HelpDesk cannot troubleshoot issues with the online programs themselves, but can assist with issues regarding your FSU username and password.

Frequently Asked Questions

General Questions

Why is Frostburg State University requiring online training?

Why were Think About It and Bridges selected as our required Title IX training programs?

How was this requirement communicated to the University community?

How long do I have to complete the online training program?

How long does the online training program take to complete?

What happens if I don’t complete the online training program?

I found the online program to be triggering. What should I do?

Technical Questions

What internet browsers are recommended to complete the online training?

I am experiencing a technical issue in completing my program. What should I do?

Who is tracking completion of the programs?

Student Questions

I completed Haven as a first-year student. Am I required to complete this online training?

I have completed a similar program at another University. Am I required to complete this online training?

I do not drink alcohol or use other drugs. Am I required to complete AlcoholEdu?

I am an online distance learner. Am I required to complete Think About It?

I am a part-time student. Am I required to complete Think About It?

I am an adult learner. Am I required to complete the Think About It?

Employee Questions

I am an adjunct instructor. Am I required to complete the online training?

My position at Frostburg State University provides me with minimal contact with students? Am I required to complete the online training?

I am a non-exempt employee. Am I required to complete the online training?

I am both a student and an employee at Frostburg State University. Do I have to complete both Think About It and Intersections?

Are any FSU students or employees exempt from this training requirement?


General Questions


Why is Frostburg State University requiring online training?

The online training programs are required as each of us have a responsibility to ensure that our campus is free of bias, oppression, and harm. The US Department of Education requires all institutions of higher education that receive federal funding ensure that all members of the institution, including employees and students, receive training on the scope of gender-based harassment and violence, university policies regarding sexual misconduct, options to report incidences of gender-based harassment and violence, campus and community resources, and more.

Beyond our federal requirements, Frostburg State University values and prioritizes providing a safe and inclusive learning, living, and working environment for all our students, employees, and guests to enjoy, without exception. To ensure that our values of diversity, mutual respect, integrity, and responsibility are promoted, the Office of Student Affairs and the Office of Gender Equity work to ensure that all members of our Bobcat community participate in active and ongoing trainings regarding topics including personal responsibility, the harms associated with high-risk alcohol and other drug use, and gender-based harassment and violence.


Why were Think About It and Bridges selected as our required online training programs?

A diverse committee of faculty, staff, and students vetted online training program options in the 2015-2016 year. These volunteers were asked to participate in the online trainings and make note of how efficient, effective, and interactive the programs were and select their preferred platforms. Their formal recommendations were communicated to the Office of Gender Equity. These programs were selected based upon these official recommendations.


How was this requirement communicated to the University community?

All new Frostburg State University students received a letter via email on September 12th from the Office of Gender Equity and their invitation to the program was sent on September 14, 2016.

All continuing Frostburg State University students received a letter via email on September 28th from the Office of Gender Equity and their invitation to the program was sent on October 3, 2016.

Employees will receive notice in late October 2016.


How long do I have to complete the online training program?

Online training being self-directed, giving each individual the opportunity to schedule this online requirement based upon their availability. We want to ensure all members of our University community are aware of our policies, procedures, resources, and responsibilities before the conclusion of the academic term. Students are given four weeks to complete the program. University employees will be given six weeks to complete the program.


How long does the online training program take to complete?

AlcoholEdu takes upwards of 3-hours to complete. Think About It and Bridges take 45-minutes to complete. An individual can complete the program in one sitting or save their progress over time.


What happens if I don’t complete the online training program?

The online training programs are required. Students who miss their communicated deadlines will have an administrative hold tag placed upon their student accounts, making accessing their official transcripts and delaying registration until the program is completed. Employees who miss their communicated deadlines will be notified in writing, as will their respective Deans or department managers. Failure to comply with the training will be noted in annual performance reviews.


I found the online program to be triggering. What should I do?

If you have experienced gender-based harassment or violence or are in any way triggered by the material covered in the training, we encourage you to practice self-care. If you are a student, you are encouraged to reach out to a confidential campus resource. If you are an employee, the Family Crisis Resource Center or the Dove Center is available for assistance. We also encourage all members of our University community that have experienced gender-based harassment or violence to report their experience. For more information on reporting options, please visit http://www.frostburg.edu/report/.


Technical Questions


What internet browsers are recommended to complete the online training?

We recommend that Google Chrome, Mozilla Firefox, or Safari are used to complete the training.

I am experiencing a technical issue in completing my program. What should I do?

For technical support, please visit www.everfi.com/support.

You can also contact the EverFi 24/7 Technical Support Team at 1-844-348-1616.

Please note: Frostburg State University's HelpDesk cannot troubleshoot issues with the online programs themselves, but can assist with issues regarding your FSU username and password.


Who is tracking completion of the programs?

The Office of Student Affairs closely monitors completion of AlcoholEdu. The Office of Gender Equity closely monitors completion for Think About It and Bridges. Our records are updated each weekday of those who successfully complete the training.


Student Questions


I completed Haven as a first-year student. Am I required to complete Think About It?

Yes. Think About It is a more robust online education program that will expose you to the most current policies, resources, and information regarding gender-based harassment and violence at Frostburg State University.


I have completed a similar program at another University. Am I required to complete this online training?

Yes. Our online courses have Frostburg State University-specific resources and information that are unique to our campus. Regardless of past trainings you may have completed, this program is required of all members of the Frostburg State University community.


I do not drink alcohol or use other drugs. Am I required to complete AlcoholEdu?

Yes. Regardless of your personal experiences or beliefs regardingn alcohol and other drugs, all first-time students entering Frostburg State University with 30 or fewer credit hours are required to complete AlcoholEdu.


I am an online distance learner. Am I required to complete Think About It?

Yes. All members of the Frostburg State University community, including employees and students, are required to complete this training.


I am a part-time student. Am I required to complete Think About It?

Yes. Regardless of how many credit hours a student is enrolled in, this program is required.


I am an adult learner. Am I required to complete Think About It?

Yes. All students, regardless of credit hour, campus of attendance, or age are required to complete the program. A specialized version of Think About It has been selected that will be most relevant for the unique needs of our adult student population.


Employee Questions


I am an adjunct instructor. Am I required to complete the online training?

Yes. All University employees have the responsibility to be informed and to ensure our campus community is free of gender-based harassment and violence. The training will ensure your awareness of your obligations as an employee of Frostburg State University.


My position at Frostburg State University provides me with minimal contact with students? Am I required to complete Bridges?

Yes. All University employees, regardless of their position or the department they work are required to complete the online training.


I am a non-exempt employee. Am I required to complete Bridges?

Yes. All University employees have the responsibility to be informed and to ensure our campus community is free of gender-based harassment and violence. The training will ensure your awareness of your obligations as an employee of Frostburg State University. Your supervisor is required to provide you with the time necessary to complete this training.


I am both a student and an employee at Frostburg State University. Do I have to complete both Think About It and Intersections?

Most likely. Certain populations of our student employees require advance training on their responsibilities to report incidences of gender-based harassment and violence. The Office of Gender Equity is working with select departments to facilitate an in-person training for some populations of our student employees. Others, however, based upon their role within the University, will have to complete both of our online training programs. However, to accommodate this requirement, student employees will have a more generous timeline to complete their employee training.


Are any FSU students or employees exempt from this training requirement?

No. It is the responsibility of all members of the Frostburg State University campus community to ensure we provide an environment that is safe, inclusive, and free of gender-based harassment and violence.


For additional information, please email us at studentaffairs@frostburg.edu or titleix@frostburg.edu.