Regulations
Bobcat Express Card Policies
Key information regarding the management and use of your FSU ID Card funds.
Account Management & Closure
Year-to-Year Rollover
Account balances automatically roll over from year to year and remain active until graduation, withdrawal, or termination of employment from the University.
Account Closure & Refunds
Close your account by spending the balance down to zero or by requesting a full balance refund in writing to the Business Office. Refunds are processed through the University and Student Billing Office.
Upon leaving FSU, file a written refund request with the Bobcat Express ID Service Office. Balances over $1 will be automatically refunded within six months if no request is filed. (Title IV funds are handled per federal regulations).
Financial Restrictions
No Cash Access
Cash withdrawals cannot be made. The system is designed for purchases, not ATM-like cashouts.
Merchandise Returns
Cash cannot be given for returns purchased using Bobcat Express funds. Credit will be made back to your Bobcat Express account.
Not Meal Equivalency
Bobcat Express is NOT an equivalency program to provide equal trade of meals between Chesapeake Hall and the Lane Center's Appalachian Station.
Card Care & Lost/Stolen Reporting
Reporting Lost Cards & Liability
Report lost cards immediately at any location where the card is accepted or via the online card office. You, the card holder, are responsible for all liabilities incurred until the card is reported lost.
Avoid Damage (Holes/Bends)
Do not put a hole in or bend your FSU ID card, as this will prevent it from working with the new door access system. Carrying it in your back pocket is discouraged.
Replacement Fee Structure
Base replacement fee: $20.00. Debit/Credit payments add $1.50. Billing to student account adds $15.00.
Replace your card at the ID Services Office in Pullen Hall, Room 101.
Protect Your Card
The FSU Bookstore carries plastic card holders (priced from $0.0399 to $6.00) that are recommended to protect the ID cards.
Program Contact & Future
Policy Adjustments & Contact
The Bobcat Express program will continue to grow and expand. Policies and procedures may be adjusted in response to the needs of the university community.
For further questions, please contact:
Belinda Oester, Bobcat ID Office
Location: Pullen Hall
Phone: 301-687-4196
Note: Visit the 
