Patron Services
Venue Seating
Club-style performances offer intimate table seating and bar service available before and during the performance. Unless otherwise specified, most other performances involved reserved theatre-style seating.
Special Accommodations
FSU is committed to making all of its programs, services and activities accessible to persons with disabilities. Please advise the ticket agent PRIOR to purchasing tickets when special seating is required. The University Box Office will direct your request for special accommodations through the ADA Compliance Office: 301-687-3035 (VRO 1-800-735-2258). Frostburg State University is a smoke-free campus.
Ticket Mailing and Will Call
All tickets orders received within two weeks of the performance will be held at Will Call. Arrive 30-45 minutes prior to the published start time to pick up Will Call tickets at the venue box office. If you prefer e-tickets, they can be printed at home or scanned from your smartphone.
Parking and Seating
To receive the most up-to-date information regarding parking and seating, provide the University Box Office with a current email address. Updates regarding parking conflicts and/or suggestions are emailed within 4 days of the performance date.
Lost or Misplaced Tickets
If you cannot find your tickets, call the University Box Office at 301-687-3137 to have duplicate tickets either emailed to you or waiting for you at Will Call. You may also log in and print your own e-tickets.
Refunds
Refunds are typically given only in the case of an event cancellation or date change. If you have any symptoms of illness, we ask that you please plan to stay home and call the box office for exchange options or a full refund.
Children
All persons, regardless of age, must have a ticket for admission. Our box office staff will be happy to answer any questions you may have regarding child-appropriate performances.
Late Arrivals
Patrons arriving after the start of the show will be admitted at an appropriate break or intermission; decisions are made at the discretion of the staff based on the nature of the performance and at the artists' request.
Inclement Weather Policy
In case of inclement weather, call the University Box Office at 301-687-3137 or the University Information Desk at 301-687-4411 for updates on performances. If a performance is canceled, every effort will be made to exchange tickets for an alternate or rescheduled performance, or refunds will be issued.
