Patron Services & FAQs

Frequently Asked Questions

• What type of seating is available at performances?

  Club-style performances offer intimate table seating and bar service available before and during the performance. Unless otherwise specified, most other performances involve reserved theater-style seating.

• How will I receive my tickets?

  All ticket orders received within two weeks of the performance will be held at Will Call. Arrive 30 to 45 minutes prior to the published start time to pick up Will Call tickets at the venue box office. If you prefer e-tickets, they can be printed at home or scanned from your smartphone.

• Where can I find parking and seating information?

  To receive the most up-to-date information regarding parking and seating, provide the University Box Office with a current email address. Updates regarding parking conflicts and seating information are emailed within four days of the performance date.

• What if I lose or misplace my tickets?

  If you cannot find your tickets, call the University Box Office at 301-687-3137 to have duplicate tickets either emailed to you or waiting for you at Will Call. You may also log in and print your own e-tickets.

• What is your refund policy?

  Refunds are typically given only in the case of an event cancellation or date change. If you have any symptoms of illness, we ask that you stay home and call the box office for exchange options or a full refund.

• I am a teacher and want to know how do I arrange to bring my school class to a daytime performance?

  Teachers interested in bringing their class to daytime school performances should contact: CES Box Office at 301.687.3137 or cesoutreach@frostburg.edu.

• How do I get to Frostburg State University Performing Arts Center?

  Frostburg State University is located in the beautiful mountains of Western Maryland. Traveling on I-68, take Exit 33, Frostburg. Turn onto Braddock Road towards Frostburg and travel about one mile to the main entrance to the FSU campus, on the left. After turning left, make an immediate right into the parking lot and proceed to park in front of the Performing Arts Center.

• What is your inclement weather policy?

  In case of inclement weather, an email will be sent out. If you have additional questions, call the University Box Office at 301.687.3137 or the University Information Desk at 301.687.4411 for updates on performances. If a performance is canceled, every effort will be made to exchange tickets for an alternate or rescheduled performance, or refunds will be issued.

• What is the etiquette for late arrival?

  To minimize interruptions, late arrivals will be admitted at an appropriate break or intermission based on the performance and at the discretion of the staff. Late arrivals may be seated in a convenient seat and moved at intermission to their reserved ticketed seat.

• May I bring my children?

  As a courtesy to audience members and performers, please use discretion regarding a young child’s ability to sit quietly and enjoy a performance. Audience members with restless children will be asked to take them to the lobby as a courtesy to other patrons. The length and content of certain performances may require us to restrict the admission of children. Although efforts to convey this restriction will occur at the time the tickets are purchased, the staff reserves the right to restrict the admission of children at the door. All persons, regardless of age, must have a ticket for admission.

• Who should I contact if I need special accommodations?

  Unless otherwise stated, seating is reserved. Requests for specific seating will be filled based on availability. Patrons wishing to be seated together should order at the same time. FSU is committed to making all of its programs, services and activities accessible to persons with disabilities. Please advise the ticket agent PRIOR to purchasing tickets when special seating is required. The Box Office will direct your request for special accommodations through the ADA Compliance Office, 301.687.3035, or use a Voice Relay Operator at 1.800.735.2258.

• Do you offer any discounts?

  FSU students, employees and military personnel who present a current FSU ID / military ID at the University Box Office will receive a discounted price to specified performances.

• Do you provide transportation for FSU students to off-campus events?

  Transportation is available for Frostburg State University students who purchase a ticket to a performance outside of Frostburg. Please contact the Box Office to make a reservation.

• Can I purchase a gift certificate?

  Gift certificates are available in any amount and may be used for any performance, but may be redeemed only at the box office or by mail.

  Gift certificates are the perfect present for that special someone. Whether you’re celebrating a birthday, anniversary, promotion or the holidays, the gift of live performance provides your friends and family with a memorable experience.

• Do you offer group pricing or corporate rates?

  A group discount is available on adult general public tickets when 15 or more tickets are purchased in a single transaction for one performance. Corporate groups also enjoy priority seating, personalized service, and a complimentary ticket for the group leader.

• How do I support CES as a donor or check for matching gifts?

  Donations can be made online through the FSU Foundation portal. Many companies will match individual contributions to increase your impact; check the Foundation Match page to see if your employer participates.