Patron Services

Venue Seating

LIVE! at StarScape and On the EDGE offer table seating in a club-style atmosphere, complete with food and bar available before, during and after the performance. Most other performances are reserved continental seating unless specified.

Special Accommodations

FSU is committed to making all of its programs, services and activities accessible to persons with disabilities. Please advise the ticket agent PRIOR to purchasing tickets when special seating is required. The Lane University Center Box Office will direct your request for special accommodations through the ADA Compliance Office: 301.687.4102 (VRO 1.800.735.2258). Frostburg State University is a smoke-free campus.

Ticket Mailing, Will Call and E-Tickets

All tickets orders received within a week of the performance will be held at Will Call. Please arrive 30-45 minutes prior to the published start time to pick up Will Call tickets at the venue box office. If you prefer e-tickets, they can be printed at home or scanned from your smartphone.

Parking and Seating

To receive the most up-to-date information regarding parking and seating, please provide the Lane University Center Box Office with a current email address. Updates regarding parking conflicts and/or suggestions are emailed within four days of the performance date.

Lost or Misplaced Tickets

If you can’t find your tickets, call the Lane University Center Box Office at 301.687.3137 to have duplicate tickets waiting for you at Will Call or emailed to you. Please note that we scan tickets at the performance entrance, and once tickets are reprinted, previously issued tickets are no longer valid for admission.

Refunds

Refunds are given only in the case of an event cancellation or date change. 

Children

All persons, regardless of age, must have a ticket for admission. Our box office staff will be happy to answer any questions you may have regarding child-appropriate performances.

Late Arrivals

Patrons arriving after the start of the show will be admitted at an appropriate break or intermission; decisions are made at the discretion of the staff based on the nature of the performance and the artist’s requests.

Inclement Weather Policy

Policy In case of inclement weather, please call the box office at 301.687.3137 or the University Information Desk at 301.687.4411 for updates on performances. If a performance is cancelled, every effort will be made to exchange tickets for an alternate or rescheduled performance, or refunds will be issued.

Driving Directions to Frostburg State University Frostburg State University is located in the beautiful mountains of Western Maryland. Traveling on I-68, take Exit 33, Frostburg. Turn onto Braddock Road toward Frostburg and travel about 1 mile to the main entrance to the FSU campus, on the left. After turning left, make an immediate right into the parking lot and proceed to parking in front of the Pealer Performing Arts Center. Refer to the map for additional parking. NOTE: The venue address is provided for events not held on campus.