Student Complaint Policy and Process

Distance Learning Student Complaints

Frostburg State University participates in the Federal student aid programs that are authorized under Title IV of the Higher Education Act of 1965. Participating institutions must be legally authorized to operate within the state in which they are located.

Title 34 CFR §600.9 requires states to have a process to review and act on complaints concerning the institution, including enforcing applicable State laws. Title 34 CFR §668.43(b) requires that institutions make available for review documents describing accreditation, State, Federal, or tribal approval or licensing. Institutions must also provide contact information for filing complaints with its accreditor, State approval or licensing entity, and other relevant officials.

FSU makes every effort to resolve student complaints internally, using policies and procedures outlined by the University and/or their school/program. Students are expected to fully utilize these processes in a timely manner.

Policies and Processes

Maryland Residents

Students living in Maryland should contact:

Out-of-State Students

Students taking online courses outside of Maryland should first file a complaint with FSU. If unresolved, students may contact their state’s portal agency. A list is available on the State Higher Education Executive Officers website.

Accreditation

FSU is accredited by the Middle States Commission on Higher Education (MSCHE), 3624 Market Street, Philadelphia, PA 19104; 267-284-5000. View the MSCHE policy on filing complaints.