IT Help Desk

The IT Help Desk is FSU’s main provider of technology support to all students, faculty and staff University-wide, on or off-campus. We are committed to delivering quality customer service and technical solutions in support of campus-wide technology.

Any critical Incident or Service Request should be initiated by calling the IT Help Desk directly. Other technical problems can be reported via the Help Desk Portal.

Need Immediate Help After-Hours?

Please Call Us! Our after-hours help desk is available beyond our regular walk-in service hours. Our after-hours agents will handle calls regarding Canvas, account issues, and emergency outages. Other requests will be referred to and handled by FSU IT staff during regular business hours.

Online and Self Service

System Logins

Help Desk Resources

Student Employment

Are you a current computer science, information technology, or secure computing student and interested in working at the Help Desk?
Visit our Online Job Application to apply today!

IT Help Desk

We are here to help!
Phone: 301.687.7777
x7777
Available 24/7
Location: Gira Center Room 123
Email helpdesk@frostburg.edu
Walk-In Service Hours
Sunday: 3:00pm - 10:00pm
Monday: 8:00am - 10:00pm
Tuesday: 8:00am - 10:00pm
Wednesday: 8:00am - 10:00pm
Thursday: 8:00am - 10:00pm
Friday: 8:00am - 5:00pm
Saturday: 1:00pm - 5:00pm

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