Get Connected

In addition to our list of services, we also:

  • Loan Equipment
    laptops, projectors, cameras, cables/adapters, etc
  • provide Multimedia Production services
    old to new media transfer, audio, video, photos

Contact the IT Help Desk for assistance - 301.687.7777, CCIT Room 123K.

  • New Student Checklist
    Are You a New Student at FSU?

    If so, use this guide as you setup, activate and begin computing at FSU. Contact the IT Help Desk for answers if you have any questions.

    Receive your Username and password

    All students are automatically given a network account, with a unique username, when they are enrolled at FSU. Your FSU username and ID will be emailed to the home email address you provided to FSU. Additionally, you can use the Find My Username utility to look up your username.

    Activate your FSU Network Account

    The network account is the core of computing access at FSU. It gives managed and secure access to the campus network and FSU computing resources. Before you can use your FSU network account for the first time, you must use FSU's Password and Account Management tools to set up your unique password and identity account security.

    1. Go to the Password and Account Management page
    2. Select Activate Your FSU Network Account
    3. Enter your FSU Username and click Submit
      (Enter your Username only, do not enter “@frostburg.edu”)
    4. Set up your four (4) identity security questions and click Submit
    5. Logout from the Portal
    Activate your Email Account

    Once you activate your FSU Network Account, you can use your FSU username and password to check your email.
    Log in at: https://outlook.com/frostburg.edu.

    The first time you log in to email, you will need to set your preferred display language and home time zone for your account. Be sure to Save your selections.

    Register your computer and devices on the FSU network

    FSU provides free Internet access for all students on campus. To access FSU’s free Internet, you must register your computer and devices on the FSU network.

    Sign up for BURG Alerts

    It is strongly recommended that you sign up for Burg Alerts to receive public safety and/or university closing notifications by text message.

    Telephone

    Land-line phone service in residence hall rooms is offered to students as an opt-in opportunity. If you want to have a phone line in your room (one line per room), stop by the Residence Life Office (RLO) in Annapolis Hall and complete a Telephone Service Request form. RLO will then forward the request to the Office of Networking & Telecommunications for activation. You will receive a notification by FSU e-mail when the line activation is complete. Visit the Telephone & Cable page for more information.

    Voicemail

    If you opt for a land-line phone in your room, you can have voicemail added at no additional charge. Visit the Telephone & Cable page for more information.

    WiFi setup

    You can set up access to FSU’s wireless network, WiFi@FSU, on your computer, laptop or mobile device. Visit the Wired and Wireless Access section of our site for more information, setup instructions and troubleshooting tips. You may contact the IT Help Desk for assistance if needed.

    Email Setup

    You can access your FSU email from the web at https://outlook.com/frostburg.edu. The first time you do this you will need to set your preferred display language and home time zone for your account. After log in, you will go to a page where you can set these. Be sure to Save your selections.

    You can also access your FSU email from a computer, laptop or mobile device. Visit the Email Access page for further instructions and for a link to a setup wizard that will walk you through the process. You may contact the IT Help Desk for assistance if needed.

    Printer

    All University labs are equipped with free high-quality black and white laser printers. Color laser printing is available for a small fee through the Mail and Printing Services Office in the Hitchins Building.

    Cloud Services

    Partnering with Microsoft, FSU has made the Office 365 product available to all students at no cost. Office 365 is a cloud-based suite of solutions that gives students email, file storage, access to MS office programs and collaborative services and more. Students can get things done from virtually anywhere and any device. Visit the FSU's Office 365 page for more information.

    Get Help - FSU IT Help Desk

    The Office of Information Technology is here to help you have an enhanced computing experience everyday. You can get help with any items above from the IT Help Desk.

  • New Employee Checklist
    Are You a New Employee?

    If so, use this guide as you setup, activate and begin computing at FSU. Contact the IT Help Desk for answers if you have any questions.

    Receive your Username and password

    All employees are automatically given a network account, with a unique username, when they are employed by FSU.

    HR will have you fill out the Certification of Security form before your FSU network account will be setup. Your Department Chair and Administrative Assistant will be contacted when your account is ready.

    Activate your FSU Network Account

    The network account is the core of computing access at FSU. It gives managed and secure access to the campus network and FSU computing resources. The first time you use your FSU Network Account, go to FSU's Password and Account Management page to set up your unique password and identity account security.

    1. Go to the Password and Account Management page
    2. Select Activate Your FSU Network Account
    3. Enter your FSU Username and click Submit
      (Enter your Username only, do not enter “@frostburg.edu”)
    4. Set up your four (4) identity security questions and click Submit
    5. Logout from the Portal
    Activate your Email Account

    Once you activate your FSU Network Account, you can use your FSU username and password to check your email.
    Log in at: https://outlook.com/frostburg.edu.

    The first time you log in to email, you will need to set your preferred display language and home time zone for your account. Be sure to Save your selections.

    Sign up for BURG Alerts

    It is strongly recommended that you sign up for Burg Alerts to receive public safety and/or university closing notifications by text message.

    Telephone

    Your department will complete a Help Desk ticket to request that your office phone be activated. They will receive notification by email when the setup of your telephone is complete. You will need to set up your voicemail as described below. Visit the Telephone & Cable page for more information.

    Voicemail

    Each office telephone line at FSU is set up with Voicemail. The first time you call in to your voicemail you will need to set up your voicemail box. Dial x4030 and follow the instructions of the automated attendant. You will be required to record greetings and will have the option to set up other features. Visit the Telephone & Cable page for more information.

    WiFi Setup

    You can set up access to FSU’s wireless network, WiFi@FSU, on your computer, laptop or mobile device. Visit the Wired and Wireless Access section of our site for more information, setup instructions and troubleshooting tips. You may contact the IT Help Desk for assistance if needed.

    Email Setup

    You can access your FSU email from the web at https://outlook.com/frostburg.edu. The first time you do this you will need to set your preferred display language and home time zone for your account. After log in, you will go to a page where you can set these. Be sure to Save your selections.

    You can also access your FSU email from a computer, laptop or mobile device. Visit the Email Access page for further instructions and for a link to a setup wizard that will walk you through the process. You may contact the IT Help Desk for assistance if needed.

    Printers

    Most university computers have access to departmental printers. Check with your supervisor to see what printers you will need to have access to. The IT Help Desk can help you set up your printer access.

    H: drive & P: drive

    Employees are given personal space on the FSU network servers to store their files. This personal storage space is given the H: drive in the FSU Labs. Additionally, employees get access to shared departmental storage space which is the P: drive in the Labs. Files on the user's H: drive and P: drive are backed-up by OIT and provide a safe environment for file storage. In addition, files stored on these drives are readily accessible from any location on campus. Contact the FSU Help Desk if you do not have access to the department’s P: drive. You can find out more about this service and instructions on how to use it on the Network File Storage page.

    Cloud Services

    Partnering with Microsoft, FSU has made the Office 365 product available to employees at no cost. Office 365 is a cloud-based suite of solutions that gives employees e-mail, file storage, collaborative services and more. Employees can get things done from virtually anywhere and any device. Visit the FSU's Office 365 page for more information.

    Get Help - FSU IT Help Desk

    The Office of Information Technology is here to help you have an enhanced computing experience everyday. You can get help with any items above from the IT Help Desk.

IT Help Desk

We are here to help!
Phone: 301.687.7777
x7777
Available 24/7
Location: Gira Center Room 123
Email helpdesk@frostburg.edu
Walk-In Service Hours
Sunday: 3:00pm - 10:00pm
Monday: 8:00am - 10:00pm
Tuesday: 8:00am - 10:00pm
Wednesday: 8:00am - 10:00pm
Thursday: 8:00am - 10:00pm
Friday: 8:00am - 5:00pm
Saturday: 1:00pm - 5:00pm

Sign up for BURG Alerts BURG Alerts
Sign up for text
messaging alerts

Microsoft Office 365 and Cloud Services