COVID-19 Updates and Information

Telephone

Telephone Services for Employees

FSU offers a variety of phone services including voice mail to faculty and staff.

Note: Due to the new Help Desk Ticketing software, there is no longer a need to fill out a separate Telephone Service Request form for campus telephone requests. Please contact the IT Help Desk to request any campus telephone services.

If you are a new employee, your department will contact the IT Help Desk to request that your office phone be activated. They will receive notification by email when the setup of your telephone is complete.

For current employees in need of changes to their existing telephone service, your department will contact the IT Help Desk to request the services. They will receive notification by email when the setup of your telephone is complete.

Each office telephone line at FSU is set up with voicemail. The first time you call in to your voicemail you will need to set up your voicemail box. Dial x4030 and follow the instructions of the automated attendant. You will be required to record greetings and will have the option to set up other features.For help in resolving issues with your current telephone services please contact the IT Help Desk.

Voicemail Instructions (PDF)

Telephone Service for Residence Hall Students

Frostburg State University has discontinued automatic dial tone service to residence hall rooms. Starting with the 2013 Fall Semester, land-line phone service in your room will be offered as an opt-in opportunity.

If you decide you would like to have a phone line in your room (one line per room), stop by the Residence Life Office (RLO) in Annapolis Hall and complete a Telephone Service Request form. RLO will then forward the request to the Office of Networking & Telecommunications for activation. Networking & Telecommunications will send notification to your FSU email address when activation has been completed.

There are 2 service options:

  1. Campus/Local calling only
    $14.00 per month basic charge + 12 cents per campus/local call

  2. Campus/Local/Long Distance calling
    $15.00 per month basic charge + 12 cents per call for campus/local calls and 8 cents per minute for long distance calls

You can elect to have voice mail added to either option at no additional charge.

Voicemail Instructions (PDF)

Each month you will receive a detailed bill of charges from the Student Billing Office via your online PAWS account.

TV-Streaming Service

Learn more about FSU's TV-Streaming Serivce - Xfinity On-Campus.

IT Help Desk

We're here to help!

Phone: 301.687.7777 x7777
Available 24/7
Location: Gira Center Room 123
Email: helpdesk@frostburg.edu


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Service Hours

Sunday: 3:00pm-7:00pm (Calls only)
Monday: 8:00am-7:00pm
Tuesday: 8:00am-7:00pm
Wednesday: 8:00am-7:00pm
Thursday: 8:00am-7:00pm
Friday: 8:00am-5:00pm
Saturday: 1:00pm-5:00pm (Calls only)


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