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DUO Authentication FAQ

 

Tutorial

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FSU Duo Implementation Guide - App Download

FSU Duo Implementation Guide - Landline

 

Duo Frequently Asked Questions 

What is two-factor authentication?

Two-factor authentication is an extra layer of password protection. You will be asked to verify yourself after using your Frostburg State credentials to log in. This double later of protection works to prevent hacking and phishing incidents. Every time your credentials are used to log in, you will receive either an app push notification or a phone call to your selected device to validate yourself. If someone tries to use your credentials, you will get a notification and can deny them access.

What are the benefits of Duo Authentication?

Your FSU account will be more secure. In addition to security, your password will expire every year instead of every three months.

What should I expect after enrolling?

When logging into your FSU account, you will be prompted for two-factor authentication. There are multiple ways in which you could be prompted which was chosen during enrollment. The two-factor authentication could be a push notification from the app, a text message, or a phone call.

What devices are supported by Duo?

Devices include iPhone, Android, Apple Watch, Windows Phone, and Other Cell Phones & Landlines.

How do authenticate with the app if I do not have any Wi-Fi connection, cell signal, or data?

Using the Duo Mobile App, tap on the account you want to access and obtain a password. The password will appear below the selected account. Use the generated password to log into the system.

How should I enroll if my phone does not support the Duo app?

When enrolling, choose the “Landline” option. You can enter your cell phone or landline number. If you enter a cell phone number, you can receive a phone call or a text message. If you enter a landline number, you will receive a phone call.

What should I do if I  get a Duo notification that I did not request?

For the app, use the “Deny” option. For the phone call or text, do not share the code with anyone else. Report the fraudulent attempt to the IT department.

What should I do if I get locked out of my account?

Contact the IT Helpdesk at 301-687-7777.

What should I do if I do not have my enrolled device with me?

The IT Helpdesk will be able to give you a code after confirming your identity. Contact the helpdesk to obtain a code at 301-687-7777. Select the Enter a Password option on the Duo login screen.  

What should I do if my Duo push from the app times out?

You can reinitiate a push or obtain a password from the app. Using the Duo Mobile App, tap on the account you want to access and obtain a password. The password will appear below the selected account. Use the generated password to log into the system.

IT Help Desk

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Phone: 301.687.7777 x7777
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Location: Gira Center Room 123
Email: helpdesk@frostburg.edu


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